IT is a fast growing domain. The relative speed of growth of this domain is met with depth of complexity of technology that is meant to make business cycles smoother and more functionality available. Yet, with this growing complexity of IT comes growing IT budgets that need to be in place for the teams that will be responsible for making sure your systems are functioning to produce the desired business deliverables.
That is where we come in.
IT Helpdesk Services
In a technology-driven work environment, operational downtimes and IT maintenance issues can be an unwelcome inconvenience.
Whether remotely or on premises, our teams are highly equipped with the tools and expertise to deal with various complexities and varieties of systems to ensure business continuity through closely monitored operations, swift responses to business demands, and meticulous management and reporting for tickets.
Our teams offer services for:
Communication Support Services
Level-1 Support Services
- Real-time Chat, Email and Web Support
- Functional Usage Support
- Configuration and Installation Support
Level-2 Support Services
- Troubleshooting communication faults
- On-premises specialist visits for fault repairing
Technical Support Services
Level-1 Support Services
- Incident Monitoring and Logging Services
- Data Inventory Management Services
- Configuration and Installation Support
- Escalation Management
- Upgrade and Software Distribution
Level-2 Support Services
- Diagnosis of issues and instant remediation
- Providing system usage guidelines
- Software Patching
- Software Maintenance and Upgrade Management
- Escalation Management
- Database upgrading assistance
Level-3 Support Services
- System Performance and Capacity Planning
- Step-by-step troubleshooting
- Support for vast arrays of software
- Architecture Security Administration
- Backup and Disaster Recovery
- On-Premises Specialist Visits for Failure Remediation
Systems & Operating Systems Management Services
Our engineers are not only technically proficient but can also quickly accustom themselves with your infrastructure and business requirements so that you never have to worry about the cost, time and effort of the managing and maintenance of your systems.
Often having issues that need immediate attendance, our services are offered in both on-premises and remote models to allow for utmost flexibility and attendance to issues that might arise in a timely manner.
With highly secure and encrypted connections, we offer you services that include:
- Operating systems configuration and administration
- Windows
- Mac
- Linux
- Enterprise system installation and maintenance
- Remote administration and maintenance of servers
- Desktop and device management
- Connectivity and Functionality Issues Handling
- Identity and Access Management
- Network Compatibility Issues Handling
- Ticketing system management
- Complaints Handling
- Issue Diagnosis
Caliber Acquisition & Management Services
Among the scarcity of the technical caliber resources comes a haunting nightmare of finding and retaining the appropriate caliber profiles to ensure all your processes are maintained and business objectives are reached. Our services offload the burden of knowing what it is exactly that your business targets require you to hire for, where to look for the matching profiles, and the on-going management of their compensation and benefit (C&B) packages.
Our services are classified into 3 categories:
HR Strategy
- Organization Structure Design
- Skill Requirement Identification
- Career Path Program Design
- Staff Assessment Programs
Talent Acquisition
- CV Sourcing
- Candidates Pre-Screening
- Hiring and Recruitment Management
HR Administration
- Employee Relation Management
- Payroll Administration and Processing
- C&B Management
- Medical & Social Insurance Programs Management
- Severance Package Management
Facility & Infrastructure Outsourcing Services
From basic setup of IT infrastructure components to advanced complex data center setups, companies have become tech-savvy and highly educated on their infrastructure requirements that are vital for their businesses to deliver their objectives. At IDS: ITO Services, we assist those companies in building and setting up their infrastructure components and facilities in various cost-efficient models, taking into consideration the unique nature of each business, its culture and its specific requirements.
Facility Rental Services
Whether your company strategy dictates OPEX or CAPEX expenditure, we offer a range of services that vary in nature that meet your objectives.
One of the common business models we work with is the Parking Model (also known as Infrastructure Rental Services), whereas we offer facility options that meet your needs, set them up with the required infrastructure to get your business up and running, while you maintain lean expenditure by paying via rental commercial models.
IT Infrastructure Setup
Infrastructure is comprised of multiple mission-critical components that are necessary for the successful execution of business objectives; we master the design and management of all of them! Our teams have over 2 decades of experience in consulting, assessing and designing of Hi and Low Levels of IT networks and data centers covering all required components, their integration, security and backup to ensure your business teams are empowered.
For Hi-Level designs, and based on your business requirements carefully composed together into a tailored project charter, we provide you with an overview of the network components that include:
- Topology Diagram
- Network Components’ Manual
- Number of Network Units
- Suggested Models/Vendors/Licenses of Components
Achieve faster response times and lower your total cost of ownership (TCO) with data center and virtualization strategies designed to match your workloads.
Whether on premises or hosted on the cloud, we provide you with the mapping of all the vital components that should be in place to allow for the computation of your business objectives resulting in achieved targets in a systematic manner. These components are made of the diagrams of the following:
- Switching Mechanisms
- Routing Mechanisms
- Security Tools
- Firewalls
- Endpoint Protection
- Data Monitoring and Application Control
- Automated Application Security
- Security Information and Event Management (SIEM)
- Load Balancers
- Access Points
- Cabling Solutions
- Storage Solutions
- Flash Storage
- Ultra-Dense Storage
- Software-Defined Storage (SDS)
- Overflow Mechanism Solutions
For Low-Level designs, we dig deeper into the configuration of the specific components deemed necessary for the achievement of business objectives set out by your teams and we provide you with:
- Detailed Components’ Diagrams
- Network Flow Charts
- Communication Matrices
Digital Archiving & Data Management Services
IDS Digital Archiving and Indexing services help organizations run more efficiently, increase information mobility and respond to dynamic business conditions by automatically classifying, separating, sorting and extracting data from documents in electronic formats. Our services make business-critical information available to customers and their processes faster and more accurately.
The technologies we use allow us to smart capture data using Intelligent Character Recognition (ICR) engines, Optical Character Recognition (OCR) engines, Free Form Extraction and Fuzzy Database Matching. This allows us to:
- Convert documents into digital assets
- Index and classify these digital assets for swift retrieval
- Perform advanced reporting
- Correlate digital assets with physically stored data
Coupled with the technology and infrastructure we put to use, our teams’ experience and well-defined processes provide exceptional Data Management services to organizations. Our production processes are streamlined and benchmarked with the industry standards to produce first-class output deliverables. This provides our clients with priceless advantages such as:
- Increased productivity through instant retrieval of data
- Enhanced remote accessibility through personal devices
- Shared access for group work on documents
- Ensured data protection through digital replication
- Ease of integration and use of data across workflow and ERP systems
- Secured access to data through assigned access rights