At IDS, we operate various Managed Services Models. Some corporate cultures would rather focus on their core businesses, and hence, would rather completely outsource the customer care function. Others like to have some sort of input and control due to dynamic natures of their businesses, whereas we bring in our team, expertise, technology and all necessary elements and operate your customer care function from your premises, insourced! The sweet spot is where we tailor a model that best fits your requirement bringing you the flexibility of having what is sensitive operation close to you (insourced) and having the functions that are important but with require limited input from your team outsourced. You can even tailor such hybrid model to include resources from both our teams, be it technology, people, premises…etc. That is what we like to call ‘cosourcing’.

Whether through outsourced, insourced, or cosourcing models, IDS enables you to deploy diverse channels of communication to best suit the preference of each unique customer.

• “Working through diverse channels, to provide the required responses, at the right time!”

Be it a call, a social media interaction, or a chat, our teams will ensure delivery of exceptional experience to your customers, while also employing intelligent automation where necessary through smart bots to contribute to the optimization of your expenditure.

Data and insights are essential to enhanced customer experience. Our platform ensures you are listening to the voice of your customers and delivering through:

• Advanced Analytical & Reporting Tools
• Real-Time Operation Monitoring
• Reliable & Robust Security Protocols
• Compliance with Global Standards