Telecommunication

The past decade has witnessed constant growth and change in the business and operational requirements of the Communications industry. An explosion of new technologies such as 4G/LTE, cloud, social networking, and smart phones has changed the way we share and consume information. In order to win in this digital world, Communication Service Providers (CSPs) have shifted their focus from technology infrastructure to value added services and the delivery of a superior customer experience.

How IDS Can Help

At a fundamental level, IDS’s solutions for the telecom industry have moved away from a pure cost- and service-led strategy to a more value driving top-line and revenue generating strategy.
IDS’s offerings for Communication Service Providers (CSP) enable new business capabilities to drive growth, revenue, and market share while driving cost transformations to fund innovations in telecom engineering. The starting point is not about ‘Cost Transformation’. That’s our fundamental differentiation.
Our Service strategy is aimed at optimizing network management for telecom operators to improve their connectedness with the business ecosystem and increase their potency in the marketplace.

What You can Expect

We believe that the service provider of tomorrow will not spend any more capital on an asset or capability that is not fundamental to its core. It will outsource non-core assets such as telecom billing systems, expense management, supply chain, and content management systems to a business platform owner such as us, as they revisit the tenets of their business strategy in re-determining their core business – what they should own, what problems they should be solving, and what they can source through others.

BUSINESS PROCESS OUTSOURCING SERVICES

These services help transfer management workload in all the operational areas of a business [Core Operations and Back-Office] and work to transform OPEX costs while driving productivity gains through the application of technology and tools.

The Situation Today
Increasing pressure from competition, demand-fluctuations, and economic uncertainty has led companies to adopt on-demand business models that are strengthened by responsiveness, agility in service delivery, and core business focus. This increasing adoption of on-demand models is expected to lead to an evolution of telecom outsourcing relationships.

Organizations attempt to increase the maturity level of their engagements as their partnerships mature or as the partners increase their ability to influence business outcomes. However, most organizations progressively transition into partnership models of increasing maturity.

How IDS Can Help

IDS’s objective is to engage in a manner where communication service providers (CSP) will be able to determine the services, service levels, and performance measures that define the service outcomes delivered.
Our Enterprise Services is the underpinning framework that operationalizes a service oriented engagement model, primarily at the level of enterprise processes, and progressively enhance the coverage to C2M, L2C, and T2R processes. It will transition CSPs to a model that capitalizes on the expertise and capability of vendors to reduce costs, improve in-house capability, manage risks, and purchase service outcomes.

Service providers will determine the services, service levels, and performance measures that define the service outcomes delivered, and not intend to determine how the IT components of those services are managed and delivered. The end result will see these providers more focused on delivering to their customers with greater flexibility, agility, increased productivity, cost-effectiveness, and quality. Any concerns around partner lock-in and the ensuing lack of transparency and performance can be mitigated through Right to Audit, Industry Benchmarking, and a SLA regime underpinned by Service Credits clauses.

What You can Expect

IDS supports the entire lifecycle of a customer across all process touch points [core and enterprise functions], supporting retail consumers and business and ICT products.

IDS can transform the engagement by working at every process touch point and explore opportunities [Social, Mobility, , and Cloud]. Some of the strategies we are currently enabling, include:

• Consistent customer interaction capability
• Digitalizing customer management operations
• Transforming channel and distribution networks
• Shouldering customer management operation responsibilities
• Transforming customer management processes and technologies
• Virtualizing CMS related SW and HW assets

INFRASTRUCTURE SERVICES

Partner with IDS’s industry-leading Infrastructure Management Practice to drive productivity and optimize cost in the areas of DC and Infrastructure Support and Operations, Security Support and Operations, and Network Support and Operations.

REMOTE INFRASTRUCTURE MANAGEMENT SERVICES

The Situation Today

The industry is reeling under an infrastructure crunch due to an increased consumption in content by the end user. This surge in consumption requires that applications be updated, middleware be expanded and technical support be leveraged through highly skilled manpower with a thorough knowledge and experience of the communications industry.

To stay competitive, telecom communication service providers have to constantly improve their margins so that the savings can be invested in new growth initiatives. They are looking for able partners to help them implement and support end-to-end infrastructure services, which will ultimately help them attain this objective.

How IDS Can Help

IDS’s Infrastructure Management services are part of a wider set of Infrastructure services for Telecom and other industries. It includes cloud computing services, data center services, end user computing services, network and security services, systems integration, cross-functional services, and managed information security services.

What You can Expect

• Migration/consolidation to optimized high performance DC architecture
• Remote Infrastructure Management services
• Identity and access management services – to prevent security breaches and meet regulatory compliances
• Global standardized Service Desk – for enhanced end-user experience
• Effective client and field support services for organizations with distributed operations
• Transformation of internal IT infrastructures to Private Clouds with the appropriate management tools
• Unified communications and Unified Communications as a Service

MANAGED NETWORK SUPPORT AND OPERATIONS SERVICES

The Situation Today

Today’s consumers expect better connectivity around the clock. To provide them this, communication service providers (CSP) are partnering with network experts who can deliver ‘beyond connectivity’ value by integrating both IT solutions and an experienced network management practice.

Quad Play investments require higher funds to ensure that the content available on all channels exceeds customer engagement expectations. In a competitive market where the consumer is still driven by cost, service convergence has become a point of parity and CEOs are looking for ways to allocate less resources on maintenance. Strategic sourcing is key for today’s provider who must also focus on optimized business continuity in order to stay competitive.

How IDS Can Help

IDS provides services in areas like network deployment, and network operations and management. IDS’s network management functions include network monitoring, network optimization and network operation services.

Managed Network
In network operations and support, IDS has taken on mission-critical operational responsibilities while working to stringent carrier grade SLAs.

IDS is partner for some of the biggest technology vendors who work across the entire telecom ecosystem.

IDS provides a comprehensive portfolio of data networking capabilities given our engineering relationship with various vendors in the areas described below:
Network Support

What We’ve Done For Others

• Designed, planned and deployed one of the largest IP/MPLS networks in the world
• Providing high-end product related technical support to service providers
• Real-time traffic monitoring and management of customer voice and SMS traffic on telecom networks
• Deployment of a Broadband access and aggregation network
• Managed network operations of enterprise customers
• Managed VAS operations for network operators, VAS providers and OEMs
• Managed UC