IT Support Solutions

Our specialist IT support teams work across all areas of IT

Reliability. Availability. Performance. Security.

Four fundamental principles that underpin IDS’s market leading IT support services.

But it doesn’t stop there. Our priority is always to maximize uptime for customers across all areas of technology including infrastructure and hardware, business software, telecoms and connectivity. This allows you to consolidate a comprehensive range of managed services as the modern IT environment becomes increasingly complex.

And, information technology does not last forever. It has a lifecycle, a measurable beginning and end to its productivity and its value. You are tasked with optimizing this lifecycle, but also driving breakthroughs for your organization. To foster growth, you have to:

  • Anticipate new requirements
  • Assess current capabilities and future needs
  • Design and implement new solutions
  • Quickly drive new systems into production
  • Educate staff
  • Maintain system health

And at the end of the lifecycle, when systems are obsolete or new realities trigger change, you have to start the process all over again. So, how do you accomplish all of this?

IT support when you need it most with IDS System Care

What sets our managed services apart from ‘vanilla’ offerings is our continued investment in IDS System Care – a highly skilled team and the tools they need in the form of the latest and most sophisticated technologies.

Whether you’re looking to support your in-house team or outsource completely we’ll offer the knowledge, expertise and continuity you need to ensure users are always at their most productive.

Helpdesk teams, based at two separate locations for resilience, are supported by field engineers working from our offices in Cairo, always ensuring the most appropriate level of response.

  • 9am – 9pm Sunday to Thursday
  • Weekend and out-of-hours IT support option
  • Clear Definition of Service
  • ISO processes and ITIL framework
  • Dedicated escalation team
  • Hardware and application alerts
  • Compliance and asset reports
  • Security and patch management
  • Comprehensive monthly reporting
  • Proactive planning to build a technology roadmap

What We Offer

IT Consulting Services

Whether optimizing your existing IT environment or embarking on a transformation, you’ll need a well-defined plan, not only to frame the technology but to develop a rollout that won’t interrupt operations.

Leveraging our highly experienced consultants, we’ve helped thousands of organizations migrate applications, data, and operating systems, implement cloud solutions, and roll out critical infrastructure.

When you face a level of complexity that makes you wonder: Do we have time … are we knowledgeable enough to embrace new technology, your IDS consultants can help.

Modernize your data center

IDS Consulting Services can help grow, optimize and transform your data center. We have the tools and expertise to help you integrate and modernize your server, storage, and networking environment, journey to the cloud, or migrate to new technologies.

Take advantage of IDS’s experience in the following areas of expertise and consider whether a half-day workshop in which we help you assess your needs, plan a solution, and build a justification is the right next step for you.

  • Cloud and Virtualization Consulting
  • Storage Consulting
  • Network Consulting
  • Server Migration Consulting

Modernize your communications

We can build a unified communications and collaboration solution that will help you connect, engage and interface seamlessly and securely from any location on any device—keeping employees, partners and customers informed and focused on critical business needs.

Take advantage of IDS’s experience in the following areas of expertise and consider whether a half-day workshop in which we help you assess your needs, plan a solution, and build a justification is the right next step for you.

  • Consulting for Exchange
  • Consulting for Skype for Business
  • Consulting for Voice Solutions