IDS Government Solutions

IDS Government Solutions

Citizens across the world expect their governments to connect more closely with them and provide easy access to information and public services. This has led to the increasing adoption of e-Governance initiatives aimed at closer contact with citizens, simplifying the management of resources, boosting the quality of services, lowering costs, improving productivity and increasing transparency.

E-government resources are striving to increase public sector efficiencies and rationalize governance systems to support sustainable development, and solutions like e-payment and e-governance are gaining importance as governments make customer service their primary priority.

Why should you consider IDS?

◾Comprehensive industry experience. We provide IT government services and citizen-centric solutions designed to help states, municipalities, and districts meet their targets in local governorates administration, health, social services, judicial, e-Governance, and education.

◾Innovative solutions. Our Citizen First approach allows IDS to rapidly deploy cloud and subscription based technology and business solutions rather than focusing simply on applications. Solutions are architected to deliver services from a citizen’s point of view and enable Government to Citizen (G2C) connect while improving transparency and productivity for your agency.

◾Unique business models. Through these models (which include, transaction-based services, and outcome-based pricing), delivery models (for multiservice delivery), remote infrastructure management (RIM), enterprise transformation services (ETS), and integrated public services (where we provide enabling technologies to integrate systems at an infrastructural level), we are making a difference in the way government organizations are operating, helping them leverage new government technology solutions to provide better services to their customers.

◾Infrastructure Management / Managed Services

Public service organizations must provide fast and efficient services in the face of tight budgets and increased citizen expectations, often with inflexible or outdated technology infrastructure and a shrinking workforce. Government needs to address these challenges by leveraging Managed IT services based on proven methodologies and real world applications.

 

Our Managed Services can help drive citizen engagement, increase citizen satisfaction, reduce costs and increase workforce productivity through:

  • Datacenter Services
  • End-User Computing
  • Network Services
  • Cloud Services
  • Managed Security Services
  • Business Advisory and Consulting Services
  • Global System Integration Services

IDS enables efficient services, access and citizen engagement by offering

  • Improved service quality
  • Increased speed-to-value of IT investment
  • Added flexibility and rapid adaptability
  • Increased transparency and control
  • Ongoing access to our knowledge and experience
  • Reduced operating costs in IT, human resources, procurement, learning and customer relationships

Application deployment & maintenance

Government agencies, public sector organizations and educational institutions are seeking technological innovation to maximize value from investments.

IDS solutions leverages ITIL-aligned processes and use advanced automation tools to render services. We ensure that our maintenance services deploy monitoring tools and analytics to resolve issues before they impact productivity and availability, resulting in peak performance even during spikes.

Our solution for public sector and educational institutions span:

  • Custom developed solutions for a variety of devices
  • Enterprise package implementation improving traditional application deployment (ERP, CRM etc.)
  • Quality Assurance and Testing to
  • Knowledge Base for enhancing future functionality, performance and support
  • Off shore / onsite models for cost control
  • Access to extended IT talent pool